Refund Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

This returns policy is in addition to, and does not affect, your statutory consumer rights.

Eligibility for a Return

For returns made under our voluntary 30-day policy, the item must be unused, uninstalled, in the same condition in which it was received, and in its original packaging where reasonably possible. You will also need the receipt or other proof of purchase.

To request a return, contact us at hello@dognuts.ie.

Once your return has been approved, send it to:

Dognuts Limited (trading as Dognuts)
Derrymannin
Knockmore
Ballina
Co. Mayo
F26 FC9D
Ireland

We will provide instructions on how to return your item. Items sent back without first requesting a return may not be accepted.

For change-of-mind returns, the customer is responsible for the direct cost of returning the item. We recommend using a tracked postal or courier service.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if it is defective or damaged, or if you receive the wrong item.

We will assess the issue and arrange an appropriate remedy in accordance with your statutory consumer rights. Where an item is faulty, damaged in transit or supplied incorrectly, Dognuts will cover reasonable return costs.

Exceptions and Non-returnable Items

Products made to a customer’s specifications or clearly personalised may not qualify for a change-of-mind return.

Gift cards are non-refundable except where required by law.

These exceptions do not affect your rights where an item is faulty, damaged, incorrectly supplied or not as described.

Sale items purchased online have the same statutory consumer rights as full-price items.

Exchanges

The quickest way to receive a replacement is to request a return for the original item. Once the return has been approved, you may place a new order for the replacement product.

European Union 14-day Cancellation Right

If you are a consumer purchasing online in Ireland or elsewhere in the European Union, you generally have the right to cancel your order without giving a reason within 14 days of receiving the goods.

To use this right, you must notify us at hello@dognuts.ie within the 14-day cancellation period. You must then return the goods within a further 14 days.

You may inspect the goods as you would in a physical shop. You may be responsible for any reduction in value caused by handling or using the goods beyond what is necessary to establish their nature, characteristics and functioning.

Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning it.

Where the statutory cancellation right applies, we will refund the purchase price and the cost of standard delivery. Additional charges for premium or express delivery are not refundable.

Refunds

We will notify you when we have received and inspected your return.

Approved refunds will be made to the original payment method. For returns under the statutory 14-day cancellation right, we will issue the refund within 14 days of being informed of your cancellation. We may withhold the refund until we receive the returned goods or evidence that they have been sent back.

Your bank or card provider may require additional time to display the refund in your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact hello@dognuts.ie.