Privacy Policy

Last updated: September 22, 2026

Dognuts Limited, trading as Dognuts (“Dognuts”, “we”, “us” or “our”), operates this website and online store. Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our products.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a purchase, create an account, contact us or otherwise use our services.

For the purposes of applicable data protection law, Dognuts Limited is the data controller for the personal information described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website and services, we may collect:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products viewed or purchased, shopping-cart activity, returns, exchanges, cancellations, payment confirmation and transaction history.
• Account information, including your login details, preferences and account settings.
• Payment information. Payment details are submitted securely to Shopify and our payment providers. We generally receive confirmation and transaction information rather than your complete payment-card details.
• Communications, including information you provide when contacting us about an order, product, return or customer-support request.
• Device and technical information, including your IP address, browser type, device information, network connection and unique identifiers.
• Website-usage information, including how you navigate and interact with our website, products and services.
• Marketing preferences, including whether you have agreed to receive promotional communications or accepted optional cookies.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or otherwise provide information.
• Automatically when you use our website, including through cookies and similar technologies.
• From Shopify and other service providers that support our store.
• From payment providers, delivery companies and other partners involved in completing your order.
• From third parties where permitted by law.

How and Why We Use Personal Information

We process personal information for the following purposes and legal bases:

Performing Our Contract With You

We use personal information to:

• Process payments and orders.
• Deliver products.
• Provide order confirmations and delivery updates.
• Manage accounts.
• Handle returns, exchanges and refunds.
• Respond to customer-service requests.
• Provide the products and services you request.

Meeting Legal Obligations

We may process and retain information where necessary to:

• Maintain tax, accounting and transaction records.
• Comply with consumer-protection and other legal requirements.
• Respond to lawful requests from courts, law-enforcement authorities or government bodies.
• Establish, exercise or defend legal claims.

Legitimate Business Interests

Where appropriate, we may process information to:

• Operate, maintain and improve our website and services.
• Protect our customers, business and website.
• Detect or prevent fraud, misuse and security threats.
• Understand how customers use our website.
• Maintain appropriate business and transaction records.

When relying on legitimate interests, we consider and balance those interests against your rights and freedoms.

Consent

Where required, we rely on your consent to:

• Send promotional emails or other direct marketing.
• Use non-essential analytics or advertising cookies.
• Provide personalised advertising or similar optional features.

You may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website use and, where you have consented, provide analytics or personalised marketing.

Essential cookies are required for functions such as shopping carts, checkout, security and account access. Optional analytics and advertising cookies will be used only where permitted by law and, where required, after you provide consent.

You can manage optional cookies through the cookie-preference tool displayed on our website. You may also control cookies through your browser settings, although disabling essential cookies may prevent parts of the website from functioning correctly.

Marketing Communications

We may send promotional communications where you have consented or where otherwise permitted by law.

You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email or by contacting hello@dognuts.ie.

Even if you unsubscribe from marketing, we may still send essential non-promotional communications relating to your account, orders, payments, deliveries or returns.

How We Share Personal Information

We may share personal information with organisations that help us operate our business, including:

• Shopify, which hosts and supports our online store.
• Payment processors and financial-service providers.
• Postal services, couriers and delivery providers.
• IT, website-hosting, cloud-storage and email providers.
• Customer-support providers.
• Analytics or marketing providers, where permitted and subject to any required consent.
• Professional advisers such as accountants, insurers or legal advisers.
• Government bodies, regulators, law-enforcement authorities or courts where disclosure is legally required.
• A purchaser or successor if our business is sold, reorganised or transferred.

These organisations receive only the information reasonably necessary to provide their services or satisfy the relevant legal requirement.

We do not sell your personal information for money.

Shopify

Our store is hosted by Shopify. Information submitted through our store is transmitted to and processed by Shopify and relevant service providers so that Shopify can provide its ecommerce services.

Shopify may process information in countries outside Ireland or the European Economic Area. For more information about Shopify’s processing practices and customer privacy rights, visit the Shopify Consumer Privacy Portal.

International Data Transfers

Some of our service providers may process information outside Ireland, the European Economic Area or the United Kingdom.

Where required, we use recognised safeguards for these transfers, such as an adequacy decision, the European Commission’s Standard Contractual Clauses or another lawful transfer mechanism.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period depends on factors including:

• Whether the information is needed to complete an order or provide customer support.
• Whether you maintain an account with us.
• Tax, accounting and legal record-keeping requirements.
• The need to prevent fraud, resolve disputes or enforce agreements.
• Whether you have consented to receive marketing communications.

When information is no longer required, we will delete or anonymise it where reasonably possible.

Security

We use reasonable organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, electronic communication or storage system is completely secure. Please avoid sending sensitive or confidential information through unsecured communication channels.

You are responsible for keeping any account password or login information secure.

Automated Fraud Checks

Shopify and our payment providers may use automated systems to identify potentially fraudulent or high-risk transactions. These systems may flag an order for further review.

We do not make decisions that produce legal or similarly significant effects solely through automated processing without appropriate safeguards.

Your Data-Protection Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of processing.
• Object to certain processing, including direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data-protection authority.

These rights are not absolute and may be subject to lawful exceptions.

To exercise your rights, contact us at hello@dognuts.ie. We may need to request sufficient information to confirm your identity before completing your request.

We will not discriminate against you for exercising your data-protection rights.

Children’s Information

Our website is not specifically directed at children, and we do not knowingly collect personal information directly from children where parental or guardian consent is legally required.

If you believe a child has provided personal information without appropriate consent, please contact us so that we can investigate and, where appropriate, delete it.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy or security practices of those third parties.

We recommend reviewing the privacy policy of any third-party website you visit.

Complaints

If you have a concern about how we process your personal information, please contact us first so that we can attempt to resolve it.

You also have the right to lodge a complaint with the Irish Data Protection Commission:

www.dataprotection.ie

You may alternatively contact the data-protection authority in the country where you live or work.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, processing practices or legal obligations.

The updated version will be posted on this website with a revised “Last updated” date.

Contact Us

For privacy questions, requests or complaints, contact:

Dognuts Limited (trading as Dognuts)
Derrymannin
Knockmore
Ballina
Co. Mayo
F26 FC9D
Ireland

Email: hello@dognuts.ie
Telephone: +353 85 837 1902